On and Off the photo black comes up with the same message, and then it is okay again. As I write this magenta is not recognised, I have cleaned contacts, unpligged the cable, removed the print head cradle, and tried several genuine cartridges. I doubt that I will ever buy a HP again after this.įor what it is worth I usually get the printer to work again, but can never figure out what did the trick. It also has a better design allowing straight through paper runs, which makes a big difference when she prints images on thick paper/card, while the HP invariably scuffs the leading edge. Meanwhile my daughter's printer (which I won't name in deference to this being a HP forum) operates smoothly without any problems of this type. There is clearly a MAJOR problem with this model and the manner in which it is constructed.

It makes no difference whether I use cripplingly expensive HP cartridges, HP refills or third party cartridges. If I breath near the cartridges they are prone to showing up as 'missing or damaged'. I have wasted hours when I should be productive, removing and refitting cartridges, cleaning contacts, wiggling cartridges and surfing the 'net looking for a solution. I bought the PhotoSmart 7520 in March 2013 and it has been a constant nightmare. My siimple HP3420 was a model of reliability. I never get an error for missing black or photo cartridges. I tried the other two old yellow cartridges, and no luck.ĭuring removal and installation of the cartridges, sometimes I also get the cyan and magenta showing up as not being recognized along with the yellow, but after taken them and putting them back in the warning for the cyan and magenta go away, but the yellow will not go away, regardless of what I do. I installed it upon arrival, and the printhead error went away, but I still got the same missing cartridge error, and the only one that it will not recognize no matter what I do is the yellow cartridge. I followed the trouble shooting instructions with no luck, so I threw in the towel and I purchased a brand new HP printhead, part number CN642A, as suggested by the HP troubleshooting/support website. I purchased a new set of HP 564 XL cartridges (black), and it never recognizes the yellow ink cartridge, and for some odd reason, it began to tell me that the printhead was either missing, not detected or incorrectly installed. I've been having a similar ongoing issue with my printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Hp photosmart printer ink in wrong slot